OfficeServe Applications

OfficeServ Call OfficeServ Operator OfficeServ Softphone OfficeServ DataView Telephones iDCS series Telephones ITP IP telephones Systems iDCS16 iDCS100 iDCS500 7200 OfficeServe Voicemail SVMi20e SVMi16e SVMi8e SVMi4e SVMi2e OfficeServ Link and OfficeServ EasySet Samsung OfficeServ Link is the core of the OfficeServ Suite of Computer Telephony Integration (CTI) Applications which offer exciting new dimensions in managing communications and information. OfficeServ Link a software gateway which mediates between OfficeServ CTI applications and a Samsung key system. Included with OfficeServ Link is OfficeServ EasySet. EasySet gives you the ability to take control of your communications system and utilize the full breadth of functions and features more effectively by allowing administrators and users the ability to change basic settings on a Samsung iDCS or ITP keyset directly from a user friendly browser interface. EasySet is a browser-based application that empowers each user to manage their own phone extension setup for features like Call Forwarding, Speed Dial and Messaging. By facilitating this process through their PC, users will not only learn more about the capabilities of the phone system, but will also improve the way it works for them, enhancing company efficiency and staff productivity. EasySet provides various features: Station Lock Change Password Call Forward Station Name Call Logging Button Programming Speed Dial Date Display Alarm Reminder Programmed Message Send Message Set Answer Mode Change Volume Levels Samsung OfficeServ EasySet Benefits Keyset Specific Layout Per-System Licensing Flexible Installation Options with Microsoft® IIS Web Browser Based Access (Microsoft® Internet Explorer) OfficeServ Call Samsung OfficeServ Call is a simple-to-use and cost-effective tool. It improves the operation of your organization by offering "screen pops" for incoming calls, PC-based telephone operation, and contact management. Functions such as on-screen dialing, call forwarding, conferencing and speed dial are all accessible at the click of a mouse. Voice and Data communications have never been more important to your business. The barriers between telephony and data are being constantly eroded. Samsung's portfolio of communication solutions are designed to maximize the benefits of CTI Applications. OfficeServ Call offers computer users a comprehensive range of telephony and call management functions at the desktop including: Screen-pop Microsoft® Outlook records based on Caller ID Answering and Dialing calls with a mouse click Change your station settings Call Log for incoming and outgoing calls Display the status of other extensions (Busy Lamp Field) OfficeServ Call also provides customer information service such as Caller ID, company name, address, trade information and the various advanced services on your computer. Caller ID and Caller's details, Call control services Maintain multiple phone books, network phonebooks Drag and Drop Call Control with BLFs Scheduling Services Call Log Services (Maintain records of all calls) OfficeServ Operator A member of Samsung OfficeServ CTI Applications, OfficeServ Operator is a PC-based Auto Attendant Console solution for your company. Combined with a Samsung phone system, OfficeServ Operator will help your business manage high-volume call traffic professionally and smoothly, leaving your customer delighted. Your attendant will always know the exact situation and can react properly and quickly to exceed your customer's expectations and make your business more productive. OfficeServ Operator is fully integrated with your voice and data infrastructure to maximize the responsiveness your organization. With the simplicity of "point and click" operation or use of a keyboard, incoming and internal calls can be effectively managed using a variety of features including: Busy Lamp Field Indication: Quickly view the status of each extension and control calls using a mouse. Easy Setup and Configuration: Installation of OfficeServ Operator is as easy as plug and play. Extension Information: Displaying details of Call Forwarding information and their destination. Department Queues: To help organize call traffic more efficiently and distribute calls to other operators. Conference Call Set Up: Initiated by the Operator in an instant. Notes Facility: A simple message can be added as a reminder before returning to a waiting caller and placing them through. Hold: Hold a call with reminder, and/or with a target, park a call on an orbit or station, and automatically repeat hold actions on recalled calls using a single key. Contact Information: Caller Name and Number for all calls and detailed information for active calls. Providing the advanced functionality of the OfficeServ through the user's PC, OfficeServ Operator solutions are essential for people who manage high volume of calls, and an invaluable application for any busy office. OfficeServ Softphone Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows 2000 or XP operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5012L and ITP-5021D desktop ITP phones. OfficeServ Softphone is ideal for telecommuter and mobile users. Remote workers can simply connect their laptop to the corporate network, snap in a USB headset, and function as if they were in their own office. They can place, receive, and handle calls on both the internal and external network, providing a truly portable and practical solution. OfficeServ Softphone is a Windows-based software application that allows mobile workers within the enterprise to access their business telephony communications seamlessly and reliably as if they were at their own desk, wherever and whenever. Softphone provides various features: Place, receive calls on both internal and external Access Voice Mail and Message Notification Calling Party Name/Number Display Conference/Group Conference Transfer/Hold/Call Forwarding Import/Export Outlook Contacts, look up and dial directly from Personal Directory Call Logs/History tracks all your inbound and outbound calling activity Send short messages to other Softphone users 99 Programmable Keys in AOM (Add On Module Samsung OfficeServ Softphone benefits: Office ITP phones on the road, dialing from anywhere in the world Secure access to office resources as if at your desk Easy to install & use, customize to your own need Improve productivity of telecommuters & road warriors OfficeServ DataView The OfficeServ™ DataView application is the Samsung solution for live monitoring and historical reporting on IP-enabled iDCS and OfficeServ platforms. Providing comprehensive information and statistics, DataView gives call centers increased functionality and greater efficiency. For starters, the DataView interface is Web-based. That means you don't need to load software on each agent's PC, and you don't need to manually configure each desktop. The information is downloaded automatically. Also, the Web-based functionality supports more efficient, more cost-effective licensing. DataView is either enabled or disabled ("on" or"off") for the entire phone system, so there is no need to purchase license upgrades as you add or remove users. Finally, DataView tracks and reports all calls coming in and going out of the phone system, so agents can perform quality control or even recover sales opportunities lost on abandoned calls. OfficeServ DataView comprises three components: Data Collector: Collects and analyzes callevents on the system Data Manager: Calculates and saves statistics from collected data Scheduler: Provides database andscheduled report management The OfficeServ DataView application offers key features for greater functionality and cost-efficiency: System wide On/Off License Model Data is stored in Microsoft® Access database or SQL server formats Built-in warning for Access database storage limits Database backup with reporting capabilities Web-based application designed specifically for Internet Explorer software User accounts with multiple permission levels provide data access 45 statistical reports track trunk, station, Voicemail(VM) and Automatic Attendant (AA) usage, as well as Uniform Call Distributor (UCD) and operator group statistics 14 live monitors track trunk, station, UCD, operator and VM/AA activity Report scheduling for daily, weekly or monthly statistics Up to 18 reports can be generated for each interval Configurable agent PC wallboard-type window displays up to 22 statistics using programmable alarm thresholds Any and all reports exported to Microsoft® Excel with one click Abandoned Call List displays details of each lost call Station and trunk port statistics list all calls to orfrom specific station or trunk, including detailed call information Multilingual support per user account - English, Korean,German and Italian

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